Shipping policy
Shipping Information
We ship all orders from New Zealand, ensuring fast, reliable delivery for tabletop gamers across the country.
Processing Times
All orders are typically processed within 2–4 business days.
During busy periods or product drops, processing times may be slightly longer — but we always aim to dispatch as quickly as possible.
Delivery Times (New Zealand)
Once dispatched, delivery times are usually:
- Urban areas: 1–3 business days
- Rural areas: 2–5 business days
You will receive tracking information as soon as your order has been shipped.
Shipping Costs
We keep shipping simple and transparent:
- Orders over $100: Free shipping
- Orders $50–$100: $10 shipping
- Orders under $50: $5 shipping
Shipping costs are calculated automatically at checkout.
Order Tracking
All orders include tracking.
Once your order has been dispatched, you will receive an email containing your tracking number so you can follow your delivery in real time.
Packaging
We take care to ensure your terrain and accessories arrive safely.
All items are securely packaged to protect detail, edges, and components during transit. Larger terrain pieces may be shipped in protective sections for safety.
Rural Delivery
Rural addresses may require additional delivery time depending on courier schedules. Please allow an extra 1–2 business days for rural shipments.
International Shipping
At this stage, we primarily ship within New Zealand.
If you are outside NZ and would like to place an order, please contact us and we can advise if international shipping is possible for your location.
Missing or Damaged Orders
If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 7 days of delivery so we can help resolve the issue quickly.
We may request photos to assist with replacements or claims.
Questions?
If you have any questions about shipping or your order, feel free to contact us:
We aim to respond within 1–2 business days.